Guides · Updated 2026-10-22

Tidio and Lyro: what to check for the AI Act's chatbot notice

Tidio is one of the most common chat widgets on small European shops, and its AI agent, Lyro, answers visitors on its own. That makes a Lyro-enabled widget an AI system that interacts with people under Article 50(1) of the EU AI Act.

Who is responsible for what

• Tidio (the provider) has to design the system so that people can be told they are dealing with an AI.
• You (the deployer) have to make sure that, on your site, the notice is actually visible to your visitors in the way you’ve configured the widget, and you should be able to show that you checked.

Vendor settings change, so we don’t publish exact menu paths. Verify the following in your own Tidio dashboard and keep dated screenshots.

What to verify

1. Is Lyro switched on, and for which conversations? If Lyro handles the first reply, the notice must appear before or with that reply.
2. Does the widget show an AI label or an AI-flavoured name? A header reading “AI assistant”, or a first message that says the assistant is automated, counts; a human-sounding name with a photo does not.
3. Does the label show in every language your site serves? If your store runs in Latvian, German and English, the notice must too.
4. Does it survive hand-over? When a person takes over, the notice can stop, but it must have been shown at the start.

If the label is missing or off

Switch it on where Tidio offers it. If you can’t, add a short notice yourself: in the welcome message, or with a small script that shows a line above the chat launcher. Keep it plain: “You’re chatting with an AI assistant. A person can take over if you ask.”

Keep on file

Screenshots of the settings and the live widget, dated; Tidio’s own statement on Article 50 if they publish one; the date of your last review.

Tidio is a trademark of its owner. This guide is independent and describes how to check your own setup; it is not legal advice.

General information, not legal advice. Check the Regulation text and the Commission's guidelines, or ask a lawyer, for your case.